Access Center Representative

Job Summary

A company is looking for a Part-Time Access Center Representative to manage calls and assist individuals seeking behavioral health services.

Key Responsibilities

• Handle a high volume of calls related to accessing behavioral health services
• Prioritize cases and work with on-call providers to triage requests and manage documentation
• Conduct video and phone test calls while troubleshooting basic technology issues

Required Qualifications

• 1-2 years of recent customer service experience
• 1-2 years of previous call center experience, strongly preferred
• Strong computer skills and experience with contact center systems or customer relationship databases
• Knowledge of medical and/or psychiatric terminology is strongly preferred
• Ability to sit for an extended period of time