Peer Support/Teen Talk Line Internship: Summer/Fall 2025 - Fall 2025/Spring 2026

Access Services is seeking kind and hardworking Bachelors or Masters level students to join our Peer Support and Teen Talk Line program, for an in-office position in Plymouth Meeting, PA. We are looking for 2 students to complete an internship over the course of two semesters, ranging from Summer 2025-Fall 2025, or Fall 2025-Spring 2026. 

The Peer Support Talk Line is a warm line where adults in Montgomery County can text or talk on the phone anonymously with a peer counselor about any problems they are facing, without fear of judgment. Our peers are standing by to provide a listening ear and any advice that may be helpful.

An intern on PSTL/TTL is trained to be able to jump in and support the lines. Depending on their interest level and volume of the line, they are also able to help with other creative projects.

Interns get a lot of 1:1 experience with individuals and develop their active listening and engagement skills.

Visit our Facebook page to get a glimpse of what we do!
https://www.facebook.com/peersupportandteentalklin...

Work Schedule: The warmlines are open from 1-9pm daily.

·       Evenings 5-9pm and at least one weekend shift 1-9pm

·       15-20 hours/week preferred - Flexibility with hours

*Please note that this is not a remote position*

We are able to take Bachelor's or Master's level students.

Intern must have personal lived experience with mental health challenges.  

Key Responsibilities of Intern:

• Answer telephone calls and text messages, exhibiting empathy and active listening skills
• Complete daily logs and required documentation in a timely manner
• Communicate with supervisors effectively, accurately, and in a timely manner

• As needed, offer support to individuals developing recovery/WRAP plans
• Maintain regular and predictable attendance
• Ensure own proper conduct and fair representation of Access Services
• As needed, respond to teens reaching out on the Teen Talk Line

Knowledge, Skills, Abilities, and Experience:  

• Required: Must have personal lived experience with mental health challenges
• Ability to communicate effectively and efficiently.  
• Ability to work independently and as part of a team.  
• Ability to use technology platforms to complete work as directed. 
• Ability to maintain a consistent schedule.
• Be dependable & warm.

Required Clearances, to be completed before first day of internship, including:

• FBI Clearance
• DMV Driving History Report
• PA Criminal Clearance
• Child Abuse Clearance
• Physical

Essential Working Conditions/Physical Demands:  

• Work in a standard office environment.  

• Utilize desktop computer equipment daily.  

• N/A as this is an unpaid internship