Account Manager

Job Summary

A company is looking for an Account Manager to join their Account Management team.

Key Responsibilities

• Manage a portfolio of over 1,000 customer accounts, acting as the primary contact and addressing customer needs
• Develop and execute strategies to maximize customer value and drive upsell and cross-sell opportunities
• Collaborate with cross-functional teams to ensure a seamless customer experience and monitor key performance metrics

Required Qualifications

• 1+ years of experience in an Account Management role, preferably in a high-growth environment
• Proven success managing a large book of business across self-serve and sales-assisted models
• Experience working collaboratively with cross-functional teams
• Track record of driving revenue growth through upsell, cross-sell, and retention strategies
• Strong understanding of key metrics such as MRR, churn, retention, and NPS