AI/ML Software Engineer

Job Summary

A company is looking for a Sr Software Engineer to support SaaS-based contact center solutions and lead vendor product assessments.

Key Responsibilities:

• Conduct assessments of vendors based on product quality, compliance, and delivery capabilities
• Develop and maintain AI-driven features for contact center products
• Provide Tier 2/3 technical support and collaborate with teams to improve product stability

Required Qualifications:

• 2+ years of experience with contact center platforms (e.g., Genesys, NICE, Five9)
• 2+ years of experience in vendor management or product evaluation
• 1+ years of experience with SaaS platforms, REST APIs, and cloud services (AWS, Azure, GCP)
• 1+ years of prompt engineering and model evaluation experience