Client Service Associate

About Us

Sphirea Plus is a professional solutions provider dedicated to streamlining operations and enhancing customer support for businesses across a wide range of industries. Our focus is on delivering high-quality service, reliable data processing, and outstanding client care. With a commitment to integrity, precision, and growth, we take pride in offering a workplace that encourages development and career progression.

Job Description

We are currently seeking a highly organized and motivated Client Service Associate to join our team in Dallas. This position involves direct interaction with clients, managing service inquiries, and supporting account processes to ensure client satisfaction. The ideal candidate is detail-oriented, solution-driven, and committed to delivering excellent customer service.

Responsibilities

• Serve as the first point of contact for client inquiries and concerns

• Maintain accurate records of client communications and transactions

• Collaborate with internal departments to fulfill client requests efficiently

• Assist with onboarding new clients and supporting account management processes

• Follow up on client issues and ensure timely resolution

• Prepare and review client documentation and reports

• Contribute to process improvements and service delivery enhancements

Qualifications

• Bachelor’s degree or equivalent work experience

• 1–3 years of experience in client services, customer support, or a related role

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Excellent organizational and time management abilities

• Ability to work independently and within a team environment

• Professional demeanor and commitment to client satisfaction

Benefits

• Competitive salary ($58,000 – $66,000 per year)

• Growth opportunities within the company

• Training and development programs to enhance skills

• Supportive team environment

• Paid time off and company holidays

• Health, dental, and vision insurance