Customer Service Agent

About Us

Swift 7 Consultants is a logistics and operations support firm committed to providing tailored business solutions for our clients. With a strong focus on efficiency, reliability, and growth, we help organizations streamline their processes and enhance performance. Our team-driven culture emphasizes professionalism, development, and operational excellence.

Job Description

Swift 7 Consultants is seeking a motivated and customer-focused Customer Service Agent to join our team in Akron. The ideal candidate will be responsible for handling client inquiries, resolving concerns in a timely manner, and ensuring an excellent customer experience. This role is ideal for individuals who are detail-oriented, efficient, and enjoy problem-solving in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and clarity

• Provide accurate information regarding services, policies, and procedures

• Handle complaints, offer solutions, and follow up to ensure resolution

• Maintain and update customer records using internal systems

• Collaborate with internal departments to address client needs efficiently

• Meet individual and team performance targets

• Uphold a high level of client satisfaction through effective communication

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred)

• Previous experience in customer service or client support roles

• Strong verbal and written communication skills

• Excellent interpersonal and problem-solving abilities

• Ability to manage time effectively and handle multiple tasks

• Proficiency in using computer systems and Microsoft Office applications

• Positive attitude and a team-oriented mindset

Benefits

• Competitive salary ranging from $32,000 to $42,000 per year

• Growth opportunities within the company

• Continuous skill development and training

• Supportive and professional work environment

• Full-time schedule with consistent hours