Customer Service Assistant

About Us

At Property Soar, we specialize in delivering exceptional residential and commercial property experiences. Based in the vibrant city of New Orleans, our mission is to provide outstanding service and efficient property solutions tailored to our clients' needs. With a commitment to professionalism, attention to detail, and customer care, we aim to set the standard in the real estate and hospitality sectors.

Job Description

We are seeking a Customer Service Assistant to join our growing team. The ideal candidate will serve as the first point of contact for our clients, addressing inquiries, resolving concerns, and ensuring a smooth and positive customer experience. This role is vital to maintaining our reputation for excellent service and professionalism.

Responsibilities

• Respond to customer inquiries via phone, email, and in person in a prompt and courteous manner

• Assist clients with service requests, scheduling, and general information

• Maintain accurate records of customer interactions and follow-ups

• Collaborate with other departments to ensure client needs are met efficiently

• Monitor customer satisfaction and escalate complex issues to supervisors as needed

• Support administrative duties such as data entry and file management

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in customer service or administrative support (minimum 1 year)

• Strong communication and interpersonal skills

• Ability to multitask, prioritize, and manage time effectively

• Proficient in Microsoft Office Suite and basic computer skills

• Detail-oriented with a problem-solving attitude

Benefits

• Competitive salary: $40,000 - $49,000 per year

• Opportunities for career growth and professional development

• Supportive team environment and on-the-job training

• Paid time off and holiday schedule

• Health and wellness support options