Customer Service Assistant

About Us

At Nexmos Design, we specialize in creating innovative brand experiences through strategic design, compelling visual storytelling, and immersive events. Based in Orlando, FL, our company thrives on creativity, precision, and excellence in execution. We are committed to delivering high-quality results that align with our clients’ unique visions. As we grow, we are looking for dynamic individuals who are ready to bring energy and organization to our projects.

Job Description:
We are seeking a motivated and organized Customer Service Assistant to join our customer support team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and assisting with customer-related issues in a timely and professional manner. This role offers an exciting opportunity to make a positive impact on our clients and enhance their overall experience with Nexmos Design.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person interactions

• Provide accurate product information and assist customers with product-related queries

• Process orders, returns, and exchanges in a timely manner

• Maintain a high level of customer satisfaction through efficient problem-solving

• Collaborate with other departments to resolve customer issues

• Keep accurate records of customer interactions and transactions

• Assist in the development of customer support strategies and processes

Qualifications:

• High school diploma or equivalent; additional education is a plus

• Previous experience in a customer service or administrative role preferred

• Excellent communication skills, both written and verbal

• Strong organizational skills and attention to detail

• Ability to handle multiple tasks and prioritize effectively

• Proficient in Microsoft Office and customer service software

• Positive attitude with a customer-centric approach

Benefits:

• Competitive salary and performance-based incentives

• Opportunities for career growth and advancement

• Comprehensive benefits package (health, dental, and vision)

• Paid time off and holidays

• A dynamic and supportive work environment

• Training and development opportunities