Customer Service Officer

About Us

At Hype Tier, we specialize in delivering tailored business development and operations solutions to clients seeking elevated growth. With a commitment to excellence, we empower our partners to focus on their core strategies while we manage the details that drive their success. Our team thrives in a dynamic, fast-paced environment where innovation, professionalism, and integrity guide every decision

Job Description

We are currently seeking a detail-oriented and proactive Customer Service Officer to join our growing team. This role is responsible for delivering efficient, accurate, and courteous service to customers, handling inquiries, and resolving issues in a timely manner. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person

• Resolve product or service issues by clarifying customer complaints and determining the best solution

• Maintain customer records by updating account information

• Provide accurate, valid, and complete information using the right methods and tools

• Follow communication procedures, guidelines, and policies

• Escalate unresolved issues to the appropriate internal departments when necessary

• Keep up-to-date with product knowledge and internal procedures

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus

• Proven customer support experience or experience as a client service representative

• Strong written and verbal communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Basic computer proficiency and ability to learn new systems

• Strong problem-solving and conflict resolution abilities

• Team-oriented with a positive attitude

Benefits

• Competitive annual salary ($32,000 – $36,000)

• Opportunities for professional development and internal advancement

• Skill-building and training programs

• Supportive and inclusive work environment

• Full-time position with consistent weekday hours