Customer Service Representative

About Us
Story Lane Box is a customer-driven organization dedicated to helping clients build stronger relationships with their audience through personalized and innovative solutions. Based in Minneapolis, we pride ourselves on delivering value through creativity, dedication, and high-quality service. Our team is made up of professionals who are passionate about client success and long-term impact.

Job Description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Raleigh, NC. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive experience with our company. This position requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

• Assist customers with product or service-related issues and provide appropriate solutions

• Document all interactions and maintain accurate records in the customer database

• Collaborate with internal departments to resolve complex cases and ensure follow-up

• Identify opportunities to improve processes and customer satisfaction

• Maintain a calm and positive attitude when dealing with difficult situations

• Meet performance goals related to response time, customer satisfaction, and resolution rates

Qualifications

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree is a plus

• Previous customer service experience preferred

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively

• Problem-solving mindset with attention to detail

• Comfortable using CRM systems and basic computer tools

• Dependable, self-motivated, and team-oriented

Benefits

• Competitive salary based on experience

• Opportunities for career growth and skill development

• Ongoing training and support

• Professional and collaborative work environment

• Paid time off and holidays

• Health and wellness programs