Customer Support Assistant

About Us:

At Swift 7 Consultants, we are committed to delivering customer-focused solutions through efficient, high-quality support services. As a trusted partner in business development and client relations, we help companies grow by strengthening their communication strategies and customer service operations. Our team is built on professionalism, accountability, and a drive to exceed expectations.

Job Description

We are currently seeking a Customer Support Assistant to join our dynamic team in Akron, OH. The ideal candidate will serve as a key point of contact for our clients, ensuring that inquiries are handled efficiently and professionally. This is a client-facing role that requires strong communication skills, attention to detail, and a proactive mindset.

Responsibilities

• Respond promptly to client inquiries via phone, email, or internal ticketing systems

• Provide accurate information and assistance related to services and processes

• Resolve issues or escalate them to the appropriate department when necessary

• Maintain detailed records of client interactions and transactions

• Follow up with clients to ensure satisfaction and resolution

• Assist in administrative tasks and project coordination as needed

• Identify common customer issues and suggest process improvements

Qualifications

• High school diploma or equivalent required; associate degree preferred

• Previous experience in a customer service or administrative role is an advantage

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Proficiency with Microsoft Office Suite and basic CRM tools

• Ability to remain calm under pressure and handle challenging interactions professionally

Benefits

• Competitive salary ($37,000 - $41,000 per year)

• Opportunities for career growth and internal advancement

• Professional development and training programs

• Supportive and collaborative work environment

• Health, dental, and vision insurance options

• Paid time off and holidays