Customer Support Specialist

About Us

At Blue Print Out, we specialize in providing tailored print and branding solutions for businesses seeking impactful visual communication. With a strong presence in Blue Ash, OH, our company is known for reliability, precision, and creativity in every print job. We are a forward-thinking team committed to innovation and client satisfaction, and we are looking for driven professionals who want to grow with us.

Job Description

We are seeking a Customer Support Specialist to join our team in Blue Ash, OH. The ideal candidate will be responsible for assisting customers with inquiries, processing orders, resolving issues efficiently, and ensuring a smooth and positive client experience. This is a full-time, on-site position with opportunities to grow within the company.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Process customer orders, returns, and exchanges accurately

• Resolve product or service issues by clarifying customer concerns and finding effective solutions

• Maintain detailed records of customer interactions and transactions

• Collaborate with internal departments to ensure customer needs are met

• Assist in improving customer service procedures and standards

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Proven experience in customer service or a related field

• Strong communication and problem-solving skills

• Ability to multitask and manage time efficiently

• Proficient in Microsoft Office and basic CRM systems

• Positive attitude with a customer-first approach

Benefits

• Competitive salary: $40,000 – $44,000 annually

• Full-time, on-site position

• Professional growth opportunities

• Supportive and collaborative work environment

• Skill development and on-the-job training