Customer Support Specialist

About Us
At Catch Vibe Voice, we specialize in creating immersive brand experiences through live events and tailored activations. With a focus on authenticity and creativity, we help clients amplify their message and connect with audiences in meaningful ways. Our team thrives on energy, collaboration, and turning ideas into reality.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our growing team. You will be the first point of contact for our clients, ensuring that every interaction reflects our commitment to quality service and support. This role requires strong communication skills, empathy, and the ability to resolve inquiries efficiently and professionally.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Provide accurate information and guidance on products, services, and policies

• Troubleshoot basic technical issues and escalate complex problems as needed

• Maintain detailed records of customer interactions and solutions

• Collaborate with internal teams to address recurring issues and improve processes

• Uphold company standards in every customer interaction

• Ensure timely follow-up to guarantee customer satisfaction

Qualifications

• High school diploma or equivalent; Associate's or Bachelor’s degree is a plus

• Minimum of 1 year in a customer service or support role

• Excellent written and verbal communication skills

• Strong problem-solving abilities and a calm demeanor under pressure

• Proficiency in Microsoft Office and CRM systems

• Ability to multitask and prioritize in a fast-paced environment

Benefits

• Competitive salary ($58,000 - $60,000/year)

• Opportunities for professional growth and internal promotion

• Comprehensive training and onboarding support

• Collaborative and inclusive work environment

• Paid time off, holidays, and wellness days

• Health, dental, and vision insurance options