Entry Level Customer Service Assistant

About Us

Catch Vibe Voice is a logistics and operations company dedicated to delivering top-quality service with precision, efficiency, and integrity. Located in Jersey City, NJ, we specialize in warehousing and distribution solutions that keep supply chains moving. We pride ourselves on a collaborative team environment, strong work ethic, and opportunities for growth within our organization.

Job Description

We are seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our team in Los Angeles, CA. This role is ideal for someone with strong communication skills and a passion for delivering high-quality service. You will be responsible for handling client inquiries, resolving issues, and supporting the customer service team in daily operations.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in-person

• Resolve product or service problems by clarifying issues and determining the best solutions

• Document and track customer interactions, feedback, and issues

• Collaborate with team members to ensure consistent and efficient customer support

• Maintain a professional and positive attitude with clients and coworkers

• Assist with administrative support as needed

Qualifications

• High school diploma or equivalent required; some college preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and manage time efficiently

• Basic computer proficiency (MS Office, email, and customer service platforms)

• Prior experience in a customer service role is a plus but not required

Benefits

• Competitive salary based on experience and qualifications

• Opportunities for career advancement and professional growth

• Hands-on training and skill development

• Supportive and team-oriented work environment

• Health and wellness program options