Entry Level Customer Service Assistant

About Us

At Reboot Staff, we specialize in connecting reliable, driven individuals with high-quality employment opportunities across various industries. Our focus is on creating long-term partnerships with our team members, offering support, professional development, and a positive work environment. We believe in growth through hard work and dedication, and we are proud to offer roles where your contributions truly make an impact.

Job Description

Reboot Staff is seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our growing team in Austin, TX. In this role, you will serve as the first point of contact for customer inquiries and support, helping ensure a positive experience for all clients. This is a great opportunity for individuals looking to build a solid foundation in customer service and office support.

Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner

• Provide accurate information regarding products and services

• Assist with data entry, documentation, and basic administrative tasks

• Resolve customer concerns and escalate issues when necessary

• Maintain organized records of customer interactions

• Collaborate with team members to improve service processes

Qualifications

• High school diploma or equivalent required; associate degree is a plus

• Strong verbal and written communication skills

• Basic computer proficiency (Microsoft Office Suite)

• Ability to multitask, prioritize, and manage time effectively

• Friendly and professional demeanor with a customer-first attitude

• No prior customer service experience required, but a willingness to learn is essential

Benefits

• Competitive salary ($45,000 - $50,000 per year)

• Opportunities for career growth and advancement

• On-the-job training and professional development

• Supportive team environment

• Full-time hours with a consistent Monday to Friday schedule