Application Support Manager

Job Summary

A company is looking for an Application Support Manager.

Key Responsibilities:

• Manage support for line-of-business applications and troubleshoot various issues to ensure minimal disruption
• Analyze ticket trends to identify problem areas and collaborate with stakeholders to translate issues into structured requirements
• Mentor junior team members and drive adoption of best practices for application configuration and supportability

Required Qualifications:

• 5+ years of experience in enterprise application support, with at least 2+ years in a lead or manager role
• Proven experience supporting platforms such as Salesforce, Twilio Flex, or SharePoint
• Strong knowledge of authentication, integrations, and troubleshooting application-level issues
• Experience creating and maintaining runbooks and internal documentation
• Familiarity with automation or scripting to streamline support tasks is preferred