Associate Technical Support

Job Summary

A company is looking for an Associate Technical Support (TSE).

Key Responsibilities

• Provide exceptional customer service and resolve customer concerns in a timely manner
• Document interactions and troubleshoot customer issues using remote desktop software
• Learn the company's platform and products quickly to provide accurate information to customers

Required Qualifications

• 1+ years of experience in a customer service role
• Good working knowledge of Windows/Mac OS and its components
• Strong knowledge of web-browser based technologies
• Experience with HRIS, CRM, and/or ATS is a plus
• BA/BS, AA or equivalent in Technology and/or related fields is a plus