Beneficiary QA Specialist

Job Summary

A company is looking for a Beneficiary QA & Training Specialist.

Key Responsibilities

• Conduct training sessions for staff and Employment Network personnel on program policies and procedures
• Develop and update training materials, guides, and job aids as needed
• Monitor inbound and outbound calls and review operations for quality assurance

Required Qualifications

• Bachelor's degree with 0-2 years of relevant experience, or High School diploma/GED with 6-8 years related experience
• Experience in delivering training and supporting onboarding in a professional setting
• Skilled in monitoring and evaluating customer service or operational activities for quality assurance
• Ability to develop, revise, and present training and guidance materials
• Experience in a government or customer service environment preferred