Bilingual Automotive Customer Service Representative

Job Summary

A company is looking for an Automotive Customer Service Representative-Bilingual (Spanish).

Key Responsibilities

• Connect with customers via phone, email, chat, and social media to resolve their inquiries in both English and Spanish
• Calmly resolve and de-escalate issues, escalating when necessary
• Track call-related information for auditing and reporting purposes

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems