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Bilingual Call Center Representative

8/9/2025

No location specified

Job Summary

A company is looking for a Call Center Representative (remote) for the 2nd shift.

Key Responsibilities
  • Receive and process incoming calls from members requesting road service, gathering necessary information for timely assistance
  • Provide detailed information about AAA road service products and services, ensuring member satisfaction and promoting membership sales
  • Track estimated time of arrivals and resolve service call issues, acting as the interface between Dispatch and members


Required Qualifications
  • High School Diploma or GED required
  • Customer Service experience required; Call Center experience preferred
  • If bilingual, must pass a translation assessment during pre-hire screening
  • Must reside within the AAA Northeast service area (RI, MA, CT, NY & NJ)
  • Ability to operate relevant software applications and navigate maps

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