Bilingual Call Center Representative

Job Summary

A company is looking for a Bilingual Associate Call Center Representative - Spanish & English.

Key Responsibilities

• Provide high-quality customer interaction by addressing customer needs with integrity and empathy
• Use professional judgment to escalate customer issues to management when necessary
• Promote sales of available products and services and participate in on-call rotation

Required Qualifications

• High school diploma or GED completed at the time of application submission
• One year of customer service experience, including call center, hospitality, or retail
• Bilingual and fluent in Spanish and English, with the ability to read and translate between the two languages
• Willingness to work in a 100% phone-based customer interaction environment
• Access to reliable high-speed internet and a quiet work environment