Bilingual Contact Center Agent

Job Summary

A company is looking for a Bilingual Contact Center Agent to support disaster relief efforts.

Key Responsibilities

• Serve as a direct point of contact for individuals registering for disaster assistance
• Conduct calls with patience and courtesy to determine needs and provide instructions or referrals
• Enter information into a Windows-based computer database while following instructions and conducting scripted interviews

Required Qualifications

• High School Diploma or equivalent required
• Must be a U.S. Citizen
• Bilingual (English and Spanish)
• At least 6 months of customer service-related experience
• Basic knowledge of Microsoft Office Suite