Bilingual Customer Benefit Advisor

Job Summary

A company is looking for a Bilingual Customer Benefit Advisor I.

Key Responsibilities

• Assist customers with timely and accurate information regarding policy and coverage-related questions
• Meet or exceed company goals and metrics to ensure the best customer experience
• Document customer interactions and follow established processes to enhance service efficiency

Required Qualifications

• 1 year of customer service experience preferred, ideally in insurance, healthcare, or finance
• High school diploma or GED required
• Completion of Contact Center training program with demonstrated phone proficiency
• Fluency in English and Spanish for customer interactions
• Strong computer skills and ability to work with multiple systems simultaneously