Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate I.

Key Responsibilities

• Provide accurate and courteous responses to customer inquiries via various communication channels
• Initiate adjustments and conduct research to resolve inquiries, coordinating with other departments as needed
• Maintain records on customer feedback and complaints, providing management with insights for process improvements

Required Qualifications

• High School Diploma or equivalent
• Fluency in both Spanish and English
• Basic computer operating skills and familiarity with standard office equipment
• Preferred: Associate Degree
• Preferred: 2 years of customer service or call center experience