Bilingual Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Cambodian.

Key Responsibilities

• Responds to routine member and/or provider inquiries, requests, and concerns accurately and timely
• Mitigates complaints from escalating by resolving issues during the initial contact
• Documents all communications and maintains performance standards based on established metrics

Required Qualifications, Training, and Education

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Preferred experience in a healthcare call center environment
• Bilingual in English and Cambodian is required
• Experience with multitasking using multiple systems and programs preferred