Bilingual Customer Service Coordinator

Job Summary

A company is looking for a Bilingual Customer Service Coordinator.

Key Responsibilities

• Field inbound calls from customers, assisting with inquiries and service-related questions
• Resolve issues by researching and providing information, implementing solutions, and escalating unresolved problems
• Maintain call center database and keep equipment operational by following established procedures

Required Qualifications

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual in Spanish is required
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Proficiency with MS Word, Excel, and Outlook; PC literacy is required