Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Bilingual English/Japanese.

Key Responsibilities

• Handle outpatient cases and lead conversations effectively
• Manage hospitalization arrangements and anticipate potential issues
• Review invoices and reimbursement claims to ensure accuracy and legitimacy

Required Qualifications

• High School Diploma or Equivalent (GED) required
• Basic business knowledge of travel insurance policy conditions
• Fluent oral and written Japanese and English language skills
• Ability to understand and respond to the feelings of others
• Accuracy in case management and record-keeping