Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual (English/Spanish) Patient Customer Service Representative.

Key Responsibilities

• Answer 80+ inbound calls daily from patients, doctor's offices, and insurance carriers, primarily assisting Spanish-speaking customers
• Initiate payment plans for patients with outstanding balances and resolve inquiries using multiple resources
• Maintain performance goals and become proficient in processes after completing a structured training program

Required Qualifications

• High School Diploma or equivalent required
• Minimum of 1+ year of work experience required
• Professionally fluent in both English and Spanish, with a focus on customer service
• Previous experience in medical billing, customer service, or a call center environment preferred
• Ability to work and learn in a fast-paced environment