Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative.

Key Responsibilities

• Receive and respond to customer inquiries regarding orders, product information, and technical support
• Resolve customer issues by identifying root causes and utilizing available resources
• Maintain knowledge of products and services while accurately recording customer interactions

Required Qualifications

• High School Diploma
• Basic customer service and phone handling experience
• Familiarity with basic computer applications
• Ability to adapt in a demanding environment with shifting priorities
• Commitment to maintaining confidentiality and professionalism