Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual (Spanish/English) Customer Service Representative - Remote.

Key Responsibilities

• Handle inbound calls regarding claims inquiries, providing clear and empathetic support
• Apply knowledge of the claims process to resolve customer questions accurately
• Record detailed notes of all customer interactions in the processing database

Required Qualifications

• High School Diploma required
• Spanish/English language proficiency is required
• 1 - 2 years of previous call center/customer service experience required
• Ability to actively listen and provide thoughtful solutions to customer concerns
• Proficient personal computer skills, including Microsoft Office