Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I - Bilingual - Remote.

Key Responsibilities

• Provide assistance and support for individuals self-directing Medicaid services and their caregivers
• Handle 40+ inbound and outbound calls, addressing customer inquiries and ensuring satisfaction
• Maintain knowledge of company systems and procedures for handling sensitive information

Required Qualifications

• Bilingual in English and Spanish required
• One year of experience in customer support activities, preferably in a call center
• High school graduate or equivalent education
• Intermediate skills with Microsoft Office, email, and internet
• Experience with CRM systems and/or Medicaid services is a plus