Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative.

Key Responsibilities

• Receive and respond to customer inquiries regarding orders, product information, billing, and technical support
• Listen to customer concerns, identify issues, and resolve problems using available resources
• Maintain product knowledge and assist customers with orders, returns, and account management

Required Qualifications

• High School Diploma
• Basic customer service and phone handling experience
• Familiarity with basic computer applications and data entry
• Ability to adapt in a demanding environment with shifting priorities
• Commitment to maintaining confidentiality and professionalism in customer interactions