Bilingual Engagement Specialist

Job Summary

A company is looking for a Bilingual Engagement Specialist I to facilitate patient engagement through telephonic outreach and support.

Key Responsibilities

• Conduct outreach to members to introduce the program and facilitate enrollment
• Manage a daily queue of members, focusing on call completion and enrollment metrics
• Document interactions with members accurately and maintain a professional demeanor during communications

Required Qualifications

• High school diploma or GED required; Associate's degree or higher preferred
• Fully bilingual in both English and Spanish
• Experience in a high call volume setting preferred
• Experience in a healthcare setting preferred
• Familiarity with medical terminology and HIPAA laws preferred