Bilingual HR Services Contact Center Associate

Description: • Works as part of a team in bolthires’s HR Service Center providing quality customer service to bolthires associates and managers through inbound or outbound calls, faxes or emails. • Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution • Supports organization changes through high volume transactional support as needed • Processes transaction requests received via call, mail, fax or email • Provides exceptional customer service • 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required. • 10% Special projects as assigned • Reports to Contact Center Supervisor • Typically requires overnight travel less than 10% of the time. Requirements: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States. • Must be Bilingual Spanish/English (read, write, speak) • Basic computer and phone knowledge (including experience with DOS applications) • Exceptional customer service and phone skills • Ability to navigate through multiple computer applications simultaneously during a call • Careful attention to detail • Good written and verbal communication skills • Strong typing skills • History of punctuality and good attendance. • Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident • Adaptable and flexible Benefits: • Located in a comfortable indoor area. Apply tot his job