Bilingual Member Services Representative

Job Summary

A company is looking for a Bilingual English and Spanish Member Services Representative.

Key Responsibilities

• Respond to and resolve customer inquiries regarding benefits, eligibility, and claims on the first contact
• Educate customers on consumer-driven health care and assist them in selecting the best benefit plans
• Facilitate appointment scheduling and connections with care providers on behalf of customers

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 6+ months of customer service experience in a call center or fast-paced environment
• Bilingual fluency in English and Spanish
• Experience with Windows PCs and ability to learn new computer systems