Bilingual Spanish Call Center Rep

Job Summary

A company is looking for a Bilingual Spanish Call Center Representative.

Key Responsibilities

• Provide exceptional customer service by answering inquiries and following client-specific instructions
• Document customer interactions and verify/update customer information in the database
• Conduct outbound calls for surveys and follow up with customers as necessary

Required Qualifications

• High School Diploma or GED
• Fluent in Spanish (reading, writing, and comprehension)
• Prior call center or customer service experience is highly desired
• Ability to operate a computer and navigate multiple web-based systems
• Must pass a background investigation and drug screen