Bilingual Spanish Healthcare Customer Service

Job Summary

A company is looking for a Project Based Bilingual Spanish/NonBilingual Healthcare Customer Service Representative.

Key Responsibilities

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information regarding access to care issues and benefits
• Guide callers through troubleshooting and navigating self-service options

Required Qualifications, Training, and Education

• 18 years or older with a high school diploma or equivalent
• Minimum of 6 months experience in a call center or health plan call center preferred
• Medicare and/or Medicaid experience is a plus
• High computer proficiency and ability to navigate multiple applications
• Willingness to work flexible shifts, including weekends and holidays