Bilingual Spanish Healthcare Customer Service

Job Summary

A company is looking for a Project Based Bilingual Spanish/NonBilingual Healthcare Customer Service Representative.

Key Responsibilities

• Listen to customer concerns and provide essential information regarding healthcare access and benefits
• Guide callers through troubleshooting and navigating self-service options using company resources
• Empathize with customers and resolve concerns to enhance their healthcare experience

Required Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• At least 6 months of experience in a call center or healthcare-related customer service role preferred
• Medicare and/or Medicaid experience is a plus
• Ability to work any shift between 10:00 am and 1:00 am Eastern Standard Time, including weekends and holidays
• High computer proficiency and ability to navigate multiple applications