Bilingual Technical Support Agent

Job Summary

A company is looking for a Technical Customer Support Agent Bilingual.

Key Responsibilities

• Assist clients with technical support, product upgrades, maintenance, and diagnostics
• Serve as the Subject Matter Expert for industry-standard technology and stay updated on emerging trends
• Act as a liaison between Implementation, Client Services, Management, and Corporate Support to resolve challenges

Required Qualifications

• 1+ years of Customer Service experience
• Bilingual (English/Spanish)
• Microsoft Certified Professional (MCP) or equivalent certification/experience is a plus