Business Systems Analyst

Job Summary

A company is looking for a Business Systems Analyst to join their Fulfillment team.

Key Responsibilities

• Administer and maintain core operational platforms, ensuring optimal performance
• Identify opportunities for AI/ML automation to enhance efficiency and decision-making
• Collaborate with stakeholders to gather and document business requirements and create process maps

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field
• 3+ years of experience in a Business Systems Analyst or similar role
• Hands-on experience with core business systems, including CCaaS and CRM platforms
• Proven ability to gather and document business requirements and create process flows
• Strong analytical skills with the ability to use data for insights and decisions