California Licensed Bilingual Call Center Agent

Job Summary

A company is looking for a Bilingual Call Center Agent.

Key Responsibilities

• Provides information to the public on services available through various Air Quality Programs
• Triages inbound calls and schedules consumer appointments based on their needs
• Enters consumer application data into the Program database and assists consumers with completing their applications

Required Qualifications, Training, and Education

• Must be bilingual in Spanish
• High proficiency with database-related software applications
• Knowledge of the operating structure of various air quality programs
• Experience in customer service principles and practices
• Ability to learn quickly and effectively work with a technical team