California Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Agent to provide support for diesel fleet regulations.

Key Responsibilities

• Answer complex technical calls and assist the public with diesel programs
• Maintain accurate records of calls and analyze call data for trends
• Provide regulatory and incentive program information to stakeholders via phone and email

Required Qualifications, Training, and Education

• Experience in customer service and call center operations
• Proficiency with Microsoft Office Suite and database-related software applications
• Knowledge of CARB diesel regulations and compliance
• Ability to prioritize tasks and manage time effectively
• Willingness to learn quickly and seek assistance when needed