California Licensed Customer Support Rep

Job Summary

A company is looking for a Customer Support Representative, Level 1.

Key Responsibilities

• Manage and prioritize a high volume of customer support tickets via phone and chat, ensuring timely resolution of software-related issues
• Serve as the first point of escalation for customer service representatives, providing guidance and handling complex cases
• Proactively identify and report technical issues, maintaining thorough records of customer interactions and solutions

Required Qualifications

• Up to 2 years of experience in a similar role or high volume contact center environment
• Solid understanding of cloud-based technologies and systems
• Ability to troubleshoot moderately complex problems and document inconsistencies in application behavior
• Demonstrated initiative and eagerness to learn in a fast-paced environment
• Good understanding of trades industries is highly desirable