Call Center Advisor

Job Summary

A company is looking for a Call Center Advisor 1 - Tier 1.

Key Responsibilities

• Provide first-tier customer service support for inbound calls, addressing client needs and issues
• Engage in active listening, confirm information, and research issues to provide solutions
• Collaborate with other departments to resolve problems and advocate for customers

Required Qualifications

• High School diploma or G.E.D
• At least 1 year of customer service experience
• Computer skills and familiarity with business applications and software
• Ability to work in a fast-paced, high-volume call center environment
• Capacity to troubleshoot basic technical issues and manage multiple tasks efficiently