Call Center Quality Assurance

Job Summary

A company is looking for a Call Center Quality Assurance Specialist for a remote, temp-to-hire role.

Key Responsibilities

• Auditing all calls that include payment processing
• Reviewing 15-20 calls per day for quality and compliance
• Assisting with reviewing policy forms, tickets, and other administrative duties

Required Qualifications

• 2+ years of call audit/grading experience
• Life insurance experience (preferred)
• Willingness to assist with various tasks