Call Center Quality Coordinator

Job Summary

A company is looking for a Call Center Quality Coordinator.

Key Responsibilities

• Perform and assess quality phone and/or case audits to identify operational inefficiencies
• Draft audit reports and communicate results to management while tracking performance issues
• Collaborate with departmental leadership to improve business procedures and customer satisfaction

Required Qualifications, Training, and Education

• High School diploma/GED; Bachelor's degree in a related field preferred
• Two or more years of experience in audit preferred
• Experience with auditing tools and applications preferred
• Knowledge of accounting or professional services firm experience is a plus
• Familiarity with IT project reviews and development best practices preferred