Call Center Representative

Job Summary

A company is looking for a Call Center Representative.

Key Responsibilities

• Assist Veterans by directing them to appropriate resources for their inquiries and issues
• Learn and explain Department of Veterans Affairs (VA) services and procedures
• Maintain effective communication with Veterans and accurately record call details

Required Qualifications

• Must have six (6) months of consecutive call center or contact center experience
• Must have a wired high-speed internet connection with specified minimum speeds
• Must have a suitable work-at-home environment that is quiet and free from distractions
• Must be a U.S. Citizen or a Green Card Holder with three (3) years of residency in the USA
• Must possess a REAL ID-compliant identification card or an acceptable alternative