Call Center Specialist

Job Summary

A company is looking for a Call Center Specialist for a remote opportunity.

Key Responsibilities

• Interact with patients via verbal and manual communication, maintaining communication records
• Manage call schedules for patients at risk for hospital readmission and inform case managers as needed
• Investigate and resolve questions and concerns while ensuring compliance with policies and procedures

Required Qualifications

• 6 months experience in healthcare, preferably with telephonic patient interaction
• High School graduate or equivalent
• Basic knowledge of medical terminology
• Strong computer software and data entry skills