Chat Support Associate

Description:
• Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America’s pets healthy.
• The support associate role is responsible for solving complex support inquiries.
• Members of the support team work collaboratively to help provide our users an excellent experience on our platform.
• The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment.
• Knowledge of intercom and/or experience with other chat platforms is strongly preferred.

Requirements:
• 1 year of relevant, technical facing work experience
• 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in ticket support
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

Benefits:
• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events