Claims Intake Associate

Job Summary

A company is looking for a Claims Intake Associate to join their team.

Key Responsibilities

• Answer inbound calls and provide exceptional customer service to claimants and stakeholders
• Receive and record potential claims via phone and email, while researching and providing accurate information
• Complete call notes and reports, and route calls to appropriate team members or escalate concerns as necessary

Required Qualifications

• General understanding of insurance coverage and claims
• Basic computer knowledge and ability to use multiple screens and systems
• Compassionate, patient, and professional demeanor
• Adaptability to change in a dynamic work environment
• Experience in customer service roles